International FAQ's
Categories
Articles
How do I design my ring and select my stone remotely?
We are predominantly an online business, and very well equipped with excellent digital resources to work with clients who cannot visit us in person. Our expert consultants can provide you with detailed imagery and videos, stone comparisons, and print
Do you offer Virtual Appointments?
We offer consultations via Zoom for international clients wishing to discuss both engagement and wedding rings. You can learn more about these and request a time here.
Do you have any international stockists where I can try on your designs?
We are proudly based exclusively on the Sunshine Coast in Australia. Many of our clients are based internationally and we ship worldwide. Should you require assistance with styling or stone size advice, our team would love to assist you via phone, em
What if my ring doesn’t fit?
We offer one complimentary resize on our engagement rings within the first six months from the date that your order was originally dispatched. For all other pieces or if you require a resize outside of this timeframe, we are happy to assist with resi
Do you offer aftercare or servicing for your pieces?
Although we happily offer servicing or cleaning to all of our clients, we understand that the logistical implications and shipping costs for our international clients are significant, and you may be concerned about parting with your ring for an exten
My ring needs repairing. How do I organise a return for repair?
Accidents happen, and we are always happy to assist with any repairs or replacements. You will need to arrange to send your ring back to our expert jewellers in Australia. LOUISE JEAN will arrange the logistics of all shipments to be returned to us,
If I have my ring worked on by a local jeweller, will that affect my warranty?
For our international clients, we understand that having your piece serviced locally is often the most practical and efficient option - particularly when it comes to avoiding the time and cost associated with international returns. Routine servicing