International FAQ's

Articles

How do I design my ring and select my stone remotely?

We are predominantly an online business, and very well equipped with excellent digital resources to work with clients who cannot visit us in person. Our expert consultants can provide you with detailed imagery and videos, stone comparisons, and print

Do you offer Virtual Appointments?

We offer consultations via Zoom for international clients wishing to discuss both engagement and wedding rings. You can learn more about these and request a time here.

Do you have any international stockists where I can try on your designs?

We are proudly based exclusively on the Sunshine Coast in Australia. Although we occasionally hold a trunk show internationally this is not a common occurrence. Many of our clients are based internationally and we ship worldwide. Should you require a

What if my ring doesn’t fit?

We offer one complimentary resize on our engagement rings within the first six months from the date that your order was originally dispatched. For all other pieces or if you require a resize outside of this timeframe, we are happy to assist with resi

Do you offer aftercare or servicing for your pieces?

As a part of the warranty on our pieces we include a complimentary annual service & clean for your ring. LOUISE JEAN will arrange the logistics of all shipments to be returned to us, including all shipping labels and communication with the shipping p

My ring needs repairing. How do I organise a return for repair?

Accidents happen, and we are always happy to assist with any repairs or replacements. You will need to arrange to send your ring back to our expert jewellers in Australia - reach out to your customer consultant for assistance to organise this. LOUISE

What is your international warranty on Fine Jewellery?

All LOUISE JEAN Fine Jewellery collection pieces come with a six-month warranty from the date of completion. You can view the full details of our warranty here.