What if my ring doesn’t fit?Updated 2 months ago

We offer one complimentary resize on our engagement rings within the first six months from the date that your order was originally dispatched.

For all other pieces or if you require a resize outside of this timeframe, we are happy to assist with resizing and will provide you with a quote for any fees.

LOUISE JEAN will arrange the logistics of all shipments to be returned to us, including all shipping labels and communication with the shipping provider. The client will be required to organise a collection or drop-off of the parcel.

LOUISE JEAN will issue an invoice for the shipping costs to send your piece back to our showroom, for which the client is responsible.

LOUISE JEAN will organise the return shipment to your location, and this is a complimentary service.

If you would prefer not to part with your ring or send it back to Australia, you may choose to have your ring resized by a highly trusted local jeweller. Do keep in mind that we can’t be responsible for the work of other jewellers, and this will void your warranty.

For more details about your Limited Lifetime Warranty, see here.