My ring needs repairing. How do I organise a return for repair?Updated 2 months ago

Accidents happen, and we are always happy to assist with any repairs or replacements. You will need to arrange to send your ring back to our expert jewellers in Australia - reach out to your customer consultant for assistance to organise this.

LOUISE JEAN will arrange the logistics of all shipments to be returned to us, including all shipping labels and communication with the shipping provider. The client will be required to organise a collection or drop-off of the parcel.

LOUISE JEAN will issue an invoice for the shipping costs to send your piece back to our showroom, for which the client is responsible.

LOUISE JEAN will organise the return shipment to your location, and this is a complimentary service.

We recommend DHL Express for international parcels - while a little pricier, they are efficient and secure and provide excellent customer service.

For more information on Repairs & Returns, see here.