Do you offer aftercare or servicing for your pieces?Updated 3 months ago

As a part of the warranty on our pieces we include a complimentary annual service & clean for your ring.

LOUISE JEAN will arrange the logistics of all shipments to be returned to us, including all shipping labels and communication with the shipping provider. The client will be required to organise a collection or drop-off of the parcel.

LOUISE JEAN will issue an invoice for the shipping costs to send your piece back to our showroom, for which the client is responsible.

LOUISE JEAN will organise the return shipment to your location, and this is a complimentary service.

Particularly for our international clients, we understand that there will be logistical implications and shipping costs involved, and you may be concerned about parting with your ring for an extended time. In this instance, we recommend seeking out a jeweller that is local and trusted to undertake your mandatory annual service and clean.

LOUISE JEAN has a Service & Clean Guide that you can provide to your jeweller. We ask you to send a copy of your annual service records to us, which we will keep in the Service Log for your piece. This ensures your limited lifetime warranty remains valid.

Having your piece serviced and cleaned by another jeweller doesn’t affect your warranty (only instances where there are structural changes made to your ring will this void our warranty).