Do you offer aftercare or servicing for your pieces?Updated 17 days ago

Although we happily offer servicing or cleaning to all of our clients, we understand that the logistical implications and shipping costs for our international clients are significant, and you may be concerned about parting with your ring for an extended time. In this instance, we recommend seeking out a jeweller that is local and trusted to undertake your mandatory annual service and clean.

LOUISE JEAN has a Service & Clean Guide that you can provide to your jeweller, to ensure the best level of care for your piece. We ask you to send a copy of your annual service records to us, which we will keep in the Service Log for your piece.

Having your piece serviced and cleaned by another jeweller won't affect your warranty.

If you would like to discuss sending your ring back to us in Australia, we are happy to provide a quote for your return shipping costs before you proceed.