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Warranty

Do you offer any warranty on your rings?

Quality and integrity are of the utmost importance to LOUISE JEAN. All LOUISE JEAN engagement rings and wedding bands come with a limited lifetime warranty from the date of completion. You can view our Warranty Policy in more detail here. We always r

Engagement & Wedding Warranty Policy

Quality and integrity are of the utmost importance to LOUISE JEAN. All LOUISE JEAN engagement rings and wedding bands come with a Limited Lifetime Warranty from the date of completion. This limited lifetime warranty is extended to clientele for the p

Fine Jewellery Warranty Policy

All LOUISE JEAN Fine Jewellery collection pieces come with guarantees that cannot be excluded under the Australian Consumer Law. In addition to this LOUISE JEAN offers a voluntary manufacturer’s warranty. In order to register your LOUISE JEAN volunta

Do I have to have my ring serviced every year to keep my warranty valid?

We made changes to our terms and conditions this year, so for any rings purchased from 1st February 2024 it is a requirement to have your ring serviced and cleaned annually, in order to keep your warranty valid. If your ring was purchased prior to th