Engagement & Wedding Warranty PolicyUpdated 2 months ago

Quality and integrity are of the utmost importance to LOUISE JEAN. All LOUISE JEAN engagement rings and wedding bands come with a Limited Lifetime Warranty from the date of completion.

This limited lifetime warranty is extended to clientele for the purpose of eliminating production faults in the rare occurrence that they are not picked up in our quality control procedures.

Our Limited Lifetime Warranty covers the piece under normal wear. Cause of damage is determined by a professional assessment under microscope by our team of expert in-house jewellers. If a manufacturing issue is found, LOUISE JEAN will repair the damage without charge and cover the relevant shipping charges. If the ring is noticeably bent, damaged, or shows signs of improper care upon inspection, we will repair the ring at a cost.

Lost, damaged, or chipped diamonds and stones are not covered under our warranty. For the very unlikely event of your focal stone falling out or becoming damaged, personal insurance is highly advised.

Manufacturing faults do not include: oxidation or faded rhodium plating, broken chains, damage or wear & tear, bent rings, earrings or earring posts.

It is a condition of our limited lifetime warranty that all LOUISE JEAN rings must be professionally serviced and cleaned every year from the date of dispatch. 

Our limited lifetime warranty is considered void if the original purchaser contracts a third-party jeweller to undertake alterations, resizing, or if signs of damage caused by extreme misuse are visible.

To initiate a warranty claim, please contact us via our website.

We always recommend the purchase of independent insurance for your LOUISE JEAN purchase. This will cover anything outside of our warranty and protect you for circumstances out of your control, such as theft. More information on insurance can be found here.