Fine Jewellery Warranty PolicyUpdated 2 months ago

All LOUISE JEAN Fine Jewellery collection pieces come with guarantees that cannot be excluded under the Australian Consumer Law. In addition to this LOUISE JEAN offers a voluntary manufacturer’s warranty. 

In order to register your LOUISE JEAN voluntary warranty, you may be required to provide personal information about yourself (such as identification or contact details), including address, email or contact number. LOUISE JEAN guarantees that your personal information will never be disclosed or used for any other purpose unless authorised, including email marketing.

In accordance with the terms of this warranty, LOUISE JEAN offers a warranty against manufacturing defects in our products for a period of six months from the date of purchase. 

This warranty covers all manufacturing faults, and does not cover damages, wear and tear, oxidisation and broken chains. 

Lost, damaged, or chipped diamonds, stones or pearls are not covered under our warranty.

Based on an assessment by our jewellers, where a manufacturing defect is identified during this period, LOUISE JEAN will offer a repair (where possible) or replacement. If a direct replacement is not available, a replacement item of equivalent value will be offered.

LOUISE JEAN reserves the right to request proof of purchase for all warranty claims.

To initiate a warranty claim, please contact us via our website.