Repairs & Faults
I have just opened my ring box to check my rings prior to our wedding. It looks like the metal is rusting. Can this be repaired?
This is a common occurrence for rings that have been packaged up and left unworn for a number of months. This is a simple case of oxidation. This is where the gold metal reacts to exposure to oxygen, chemicals or other substances, which results in so
Help! My item is broken. What do I do?
On rare occasions, a piece will return to us in need of a repair. Typically damages made to a jewellery pieces, including rings, are a quick fix. This includes the reshaping of the band/setting, tightening of claws, or repairing a chain. We understan
Why is my white gold ring turning yellow?
White gold is naturally a warm, yellow-grey metal. White gold jewellery is generally plated in an outer coating of another metal, called rhodium, to give it a bright, white lustre. Over time rhodium will naturally wear away, revealing the warmer, dar