Help! My item is broken. What do I do?Updated 2 months ago

On rare occasions, a piece will return to us in need of a repair.

Typically damages made to a jewellery pieces, including rings, are a quick fix. This includes the reshaping of the band/setting, tightening of claws, or repairing a chain.

We understand that this will be an upsetting time, but please don't stress, as in many cases your piece can be easily fixed.

Firstly, stop wearing your piece immediately. The damage may be worse than you can see to the eye, and structural damage could lead to the loss of stones. 

Next, only take your piece back to LOUISE JEAN for repairs. Our reputable and experienced jewellers will be able to assess the damage quickly, determine the costs involved (if necessary) and subsequently, the process to repair it. 

Contact our team via email or our website, and we will help you to organise an assessment.