We ship worldwide! Online orders are processed Monday to Friday, excluding public holidays. Australian orders:. Australian domestic fine jewellery orders are shipped via DHL Express or Australia Post Express Service. Shipping costs are calculated at
We ship worldwide! International orders (outside of Australia) are sent via DHL Express - postage costs are updated at checkout and vary based on your region. Delivery timeframes are subject to the postcode. Please allow 3-7 business days for your it
Australian Clients. Domestic clients are responsible for organising the shipment or delivery of the piece to LOUISE JEAN, and are responsible for all associated costs. LOUISE JEAN will organise the return shipment to your location, and this is a comp
Yes, we ship worldwide! All international shipments are sent via priority service with DHL International or FedEx International. Import duties and taxes may be relevant to international shipments outside of Australia. Once your order arrives in your
We package all of our pieces in LOUISE JEAN personalised boxes with important care information and details about your item. We use plain outer boxes with no visible branding or logo for delivery to avoid drawing attention to the package when shipping
All orders with a value of $5,000 or more are sent via priority service with DHL couriers. All engagement ring orders are sent via DHL couriers. All other orders (under the value of $5,000) are sent via express service with Australia Post. No matter
Once your order has been dispatched, you will receive an email confirmation outlining your order details and tracking information.You can also manage and track your orders by filling out your details here.
Only orders under the value of $5,000 can be sent to a PO Box. For security and insurance purposes, orders over the value of $5,000 must be sent to a physical address where the parcel can be signed for. All engagement ring orders must be sent to a ph
You can change your shipping address at any time, up until your order is dispatched. Our clients regularly choose to send their parcel to an alternate address such as a trusted friend, family or work address - especially as your parcel will require a
Of course, we are very happy to change your shipping address so someone else can sign for it on your behalf. As we require a signature upon delivery, we do need the full name of the person who will be signing - and they may be required to show ID. Yo
All LOUISE JEAN parcels are packaged in discreet plain black outer boxes with no visible logos or branding. Please do note that for shipping and insurance purposes, the shipping label must have our business name stated on it. Your parcel will also re
It is not customary for you to receive a phone call prior to your delivery. We encourage you to pay close attention to the tracking details for your parcel, and note that we cannot control the date or time that your parcel is delivered. If you are co
If you are not available to sign for your parcel, it is likely that you will be contacted by the courier to arrange redelivery, or collection from a depot. Please keep your eye out for attempted delivery cards, or other correspondence. You can track