LOUISE JEAN is primarily an online business, and the majority of our clients are based interstate or overseas. We have wonderful resources to assist you with all of your decisions, and to order your ring even if you’re not able to visit us in person.
You can view our website and products in various currencies, including USD, CAD, GBP and NZD. This can be changed with the small icon at the bottom right corner of your screen. However, when you proceed to your cart, all of our orders will be finalis
For all Bespoke Ring Builder orders, Ready-To-Wear Engagement Rings, Wedding Bands and Fine Jewellery orders, you can place your order directly from our website. Our team will check over the details of your order and reach out with any questions or c
Our Bespoke Ring Builder will show you rendered examples of your ring design, including each of the Bespoke Alterations and metal choices for your design. These renders are based on a 1.50ct stone size - please note that this is not your actual diamo
Of course. Our team will provide a hard copy of a formal invoice in your parcel, which includes all of the details of your stones and design, as well as our business details. This can be useful for insurance purposes, and for the Tourist Refund Schem
We will never ship a ring without re-confirming the shipping address first. Our team will touch base to check this closer to completion - usually when your ring enters the stone-setting phase, which is the home stretch!. Your parcel will require a si
We know it can be difficult to picture our detailed designs without seeing them in person. On-hand or on-body imagery can be incredibly useful in helping you pick the perfect piece. Our team is more than happy to assist by sending more photos or vide