All LOUISE JEAN Fine Jewellery pieces are non-refundable and cannot be refunded if you simply change your mind or for incorrect purchases. We kindly ask that you choose carefully - we will be happy to assist in any questions you may have about any of

All LOUISE JEAN Fine Jewellery pieces are non-refundable and cannot be refunded if you simply change your mind or for incorrect purchases.We kindly ask that you choose carefully - we will be happy to assist in any questions you may have about any of our items.&#xA0;Customer satisfaction is very important to us so if you are not happy with your item please contact us and we will work together to resolve the issue.LOUISE JEAN Fine Jewellery pieces may be returned for a credit or exchange in Australia if returned unworn, in saleable condition within 14 days of the delivery date. LOUISE JEAN does not issue credits or exchanges for made-to-order jewellery with price on application.Credits are issued once the item has been received, and are based on an assessment of the piece by our jewellers. Store credit is redeemable both in-store or online, and is valid for a period of three years from the date of issue.LOUISE JEAN reserves the right to request proof of purchase for all credits or exchanges.To initiate a return for credit, please <a href="https://louisejean.com/pages/contact-us" style=" text-decoration: underline;">contact us</a> via our website, or visit in-store at our Flagship.&#xA0;It is at the client&#x2019;s expense to safely return piece(s) to LOUISE JEAN in their original condition or packaging and within the above timeframe. Further shipping fees may apply for exchanges.

Fine Jewellery Exchange Policy

Made To Order. LOUISE JEAN does not issue refunds, store credit, or exchanges for any made-to-order engagement rings or wedding bands. We kindly ask that you choose carefully – we will be happy to assist with any questions you have about our pieces.

Made To OrderLOUISE JEAN does not issue refunds, store credit, or exchanges for any made-to-order engagement rings or wedding bands. We kindly ask that you choose carefully &#x2013; we will be happy to assist with any questions you have about our pieces.Customer satisfaction is very important to us. If you aren&#x2019;t happy with your item, please contact us and we will work together to resolve the issue.Ready-To-WearPlease see more information about our Ready-To-Wear Exchange Policy <a href="https://help.louisejean.com/en-GB/what-is-your-returns-policy-on-ready-to-wear-rings-596547" rel="noopener noreferrer" target="_blank">here.</a>Exchanges | <a href="https://louisejean.com/pages/contact-us" target="_blank" rel="noopener noreferrer">CONTACT US</a>

Engagement Ring & Wedding Ring Exchange Policy

For all general enquiries, please fill in the below form and we will get back to you as soon as possible.

Louise Jean

Exchanges & Returns

Shipping & Exchanges

I am interested in creating an engagement ring. Where do I begin?

How do I order designs that aren't in your Bespoke Ring Builder?

Can you provide advice on choosing the right diamond from the Bespoke Ring Builder?

Do I need an appointment before I design a ring?

How long will it take to create my engagement ring?

Do you create custom engagement ring designs?

How do I determine the approximate price range for a particular design?

Which gemstones do you work with for your engagement rings?

Why can't I see any coloured diamonds or sapphires in the Bespoke Ring Builder?

Can I supply my own diamond?

How high do your engagement ring designs sit?

How do I add a pavé rail to my design?

Made to Order

Do you have any ready-made rings available for purchase?

How long does it take to receive a Ready-To-Wear ring?

When will you be launching new pieces in the Ready-To-Wear collection?

Can you resize a Ready-To-Wear ring?

What is your returns policy on Ready-To-Wear rings?

Do you sell placeholder rings?

Ready To Wear

Engagement

How long will it take to create my wedding ring?

What are the gradings of the diamonds in your wedding bands?

What is a spacer ring?

Can you melt down my own gold to create my wedding band?

Can I mix the metal colours of my engagement and wedding rings?

Should my wedding band be the same ring size as my engagement ring?

How high/deep are your unisex rings, such as the Classic & Cuff Rings?

Are your signet rings or men's rings hollow, or solid?

Wedding

How long does it take to receive my fine jewellery order?

Do you offer custom fine jewellery design services?

Can you alter the length of your bracelet or necklace designs?

What are the birthstones by month?

Can I collect my fine jewellery order from a store?

Do your fine jewellery pieces come with any certification?

Bangle Size Guide

Fine Jewellery Size Guides

Fine Jewellery

What is the timeframe on sourcing a requested diamond?

What is diamond certification?

Can you tell me where my diamond is from?

Do you still offer Moissanite rings?

Do you work with Natural Diamonds or Lab-Grown Diamonds?

What are the differences between Natural and Lab-Grown Diamonds?

Can you show me the difference between a Natural and a Lab-Grown Diamond?

What does Post-Growth treatment mean on the diamond certificate?

Diamond Types

What are the 4 C’s?

What is diamond Colour?

What is diamond Clarity?

What is diamond Carat?

What is diamond Cut?

What is diamond fluorescence?

Can I have a diamond with no bow-tie?

Can you source me a shallow diamond, so I can have a cheaper/lighter stone that still looks big on my hand?

Which grading is most important for a diamond - colour, clarity, cut or carat?

Diamond Grading

Oval Diamond Ratios

Cushion & Elongated Cushion Diamond Ratios

Emerald Diamond Ratios

Radiant Diamond Ratios

Pear Diamond Ratios

Marquise Diamond Ratios

Round Diamond Ratio

Asscher Diamond Ratio

Diamond Ratios

Diamond Education

Ring Size Information & Chart

Ring Size Tips

How do I find out my ring size?

How do I find out my partner’s ring size without them knowing?

Can I find a ring size by measuring an existing ring?

How do I use a ring sizer?

Is it better for the ring to be too big or too small?

What happens if I need my ring re-sized?

What does it cost to get my ring resized?

Ring Size

Do I need an appointment to pop in to your store/showroom?

Can I go to the Noosa store to pick out a wedding band?

Do you offer Sunday appointments?

I will be travelling to the Sunshine Coast in a couple of months. Can I please book an appointment?

What happens during a showroom appointment?

Do you keep appointment notes or preferences on file?

When is your next interstate Trunk Show?

Do you offer Virtual Appointments?

Do you have any stockists where I can try on your designs?

How do I reschedule or cancel my appointment?

Appointments & Locations

How often should I be getting my ring checked and cleaned?

I live interstate. How do I organise a service & clean?

Can I have my ring serviced by another jeweller?

Do you have any stockists or partners who can service my ring?

Can I have my ring serviced on the same day if I visit in person?

What is the cost to have my ring serviced?

What is a Service & Clean?

What is Rhodium Plating?

Servicing & Cleaning

How should I store my jewellery?

How should I care for my rings?

How can I clean my ring at home?

How should I care for the diamonds in my pieces?

Care Guide

How long does it take to get a ring resized?

Resizing

I have just opened my ring box to check my rings prior to our wedding. It looks like the metal is rusting. Can this be repaired?

Help! My item is broken. What do I do?

Why is my white gold ring turning yellow?

Repairs & Faults

Aftercare: Cleaning, Resizing & Repairs

Can I collect my order in person from your showroom?

Can I collect my order in person from Noosa?

Engagement & Wedding Shipping Information

Fine Jewellery Shipping Information

Service & Clean Shipping Information

I am not located in Australia. Do you deliver worldwide?

How are your orders packaged?

Is the ring sent via courier?

How do I track my order?

Do you ship to PO boxes?

Can I change my shipping address?

Can I send the parcel to someone else/a different address so my partner doesn’t see it?

Do your parcels mention LOUISE JEAN on the packaging?

Will I get a phone call before the delivery?

What happens if I’m not home when they attempt delivery?

Shipping & Deliveries

How do I design my ring and select my stone remotely?

Do you have any international stockists where I can try on your designs?

What if my ring doesn’t fit?

Do you offer aftercare or servicing for your pieces?

My ring needs repairing. How do I organise a return for repair?

If I have my ring worked on by a local jeweller, will that affect my warranty?

Do you deliver worldwide?

Is my parcel insured?

What is the international shipping method?

How is international shipping calculated?

How long does it take to send overseas?

International Shipments

How can I claim the tax back when leaving Australia?

Will I be charged taxes?

Can I pay in my local currency?

What is the exchange rate when paying in a foreign currency?

What is the price of each item in my currency?

Payments & Taxes

International FAQ's

How long will it take to create my piece?

What happens in the production timeline?

What is the difference between 9K, 14K and 18K gold?

What is the difference between White Gold and Platinum?

Where are your pieces made?

What is casting?

Are your diamonds and gemstones ethically sourced?

Do you recommend a two-tone setting?

Production & Materials

If I live far away, what’s the process for purchasing a ring?

Why is the price shown on the website is different from what is shown in my cart when I go to checkout?

Has the price changed since I last looked?

Do I need to speak to someone to place my order?

How do I know what the finished engagement ring will look like?

Can I have a copy of the invoice for the full amount, with the ring details for insurance purposes?

Can you make sure the ring isn’t shipped to the shipping address I put down when checking out?