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Exchanges & Returns

Fine Jewellery Exchange Policy

All LOUISE JEAN Fine Jewellery pieces are non-refundable and cannot be refunded if you simply change your mind or for incorrect purchases. We kindly ask that you choose carefully - we will be happy to assist in any questions you may have about any of

Engagement Ring & Wedding Ring Exchange Policy

Made To Order. LOUISE JEAN does not issue refunds, store credit, or exchanges for any made-to-order engagement rings or wedding bands. We kindly ask that you choose carefully – we will be happy to assist with any questions you have about our pieces.

Making a return or exchange

Customer satisfaction is very important to us. If you aren’t happy with your item, please contact us and we will work together to resolve the issue. All LOUISE JEAN pieces are non-refundable and cannot be refunded if you simply change your mind or fo