Fine Jewellery Exchange PolicyUpdated a month ago

All LOUISE JEAN Fine Jewellery pieces are non-refundable and cannot be refunded if you simply change your mind or for incorrect purchases.

We kindly ask that you choose carefully - we will be happy to assist in any questions you may have about any of our items. 

Customer satisfaction is very important to us so if you are not happy with your item please contact us and we will work together to resolve the issue.

LOUISE JEAN Fine Jewellery pieces may be returned for a credit or exchange in Australia if returned unworn, in saleable condition within 14 days of the delivery date. LOUISE JEAN does not issue credits or exchanges for made-to-order jewellery with price on application.

Credits are issued once the item has been received, and are based on an assessment of the piece by our jewellers. They are issued in the form of gift cards, redeemable both in-store or online. Credits are valid for a period of three years from the date of issue.

LOUISE JEAN reserves the right to request proof of purchase for all credits or exchanges.

To initiate a return for credit, please contact us via our website, or visit in-store at our Flagship. 

It is at the client’s expense to safely return piece(s) to LOUISE JEAN in their original condition or packaging and within the above timeframe. Further shipping fees may apply for exchanges.