Servicing & Cleaning

Articles

How do I get my rings serviced and cleaned?

For complimentary ring servicing and cleaning on all LOUISE JEAN pieces, please fill out our service enquiry form here, and we will reach out to you to proceed.A friendly reminder that it is a condition of the Limited Lifetime Warranty that you have

How often should I be getting my ring checked and cleaned?

We recommend having your ring professionally serviced and cleaned at least annually. For this reason, it is a condition of our warranty that all LOUISE JEAN rings are returned for servicing every year from purchase. This is a complimentary service th

How long before my wedding should I be getting my engagement ring cleaned?

We recommend having your ring professionally serviced & cleaned in the month prior to your wedding, being cautious to factor in unpredictable shipping timeframes. Allow at least three weeks to be safe. You can do a thorough at home clean the day befo

I live interstate. How do I organise a service & clean?

We have clients all over Australia who send their rings safely to us for servicing on a daily basis. This is very simple and efficient, so you won’t be without your beautiful ring for too long. As a part of the aftercare included in your warranty we

Can I have my ring serviced by another jeweller?

You may prefer to use a trusted local jeweller to perform a simple service & clean on your ring. Provided that they make no structural changes to your ring, this will not have any affect on your warranty. To ensure we have a record that you are uphol

Do you have any stockists or partners who can service my ring?

We do not have any stockists or partners. Our LOUISE JEAN showroom and studio is based in Peregian Beach, on the Sunshine Coast, Queensland. We have clients all over Australia who send their rings safely to us for servicing on a daily basis. This is

Can I have my ring serviced on the same day if I visit in person?

We can often organise a same-day resize or service & clean, pending the availability of our jewellers. Please note that same-day services are only available on weekdays. Pieces must be dropped off prior to 11am, and will be available for collection f

What is the cost to have my ring serviced?

There is no cost for having your LOUISE JEAN ring serviced and cleaned. This is a complimentary service for all clients once per year, as part of our Limited Lifetime Warranty. This includes annual rhodium plating for our clients with White Gold and

What is a Service & Clean?

A professional service and clean starts with a general check of the shape and condition of the item, checking to see if the ring has been damaged in any way. After an ultrasonic to clean away any foreign material, we then use stereo microscopes to ch

What is Rhodium Plating?

Many people may not know that white gold is not naturally white, but rather a yellow gold alloy mixed with other metals to create its appearance. To enhance the whiteness and durability of white gold, rhodium plating is often applied. Rhodium is a si

Do I need to Rhodium Plate my Platinum ring?

Platinum has a naturally-occurring silver-grey hue when shined and polished, and does not require any plating. We choose to rhodium plate our platinum pieces when first completed, so that they are bright and sparkling when you first receive them. It

Can I have my ring cleaned at the Noosa Flagship?

Our jewellers are based at our Peregian Beach Showroom, and this is the only location where we can perform a full service & clean. You can enquire about this here. Our retail consultants at the Noosa Flagship can assist with cleaning your ring in an