For all general enquiries, please fill in the below form and we will get back to you as soon as possible.

Louise Jean

There is no additional cost for changing the orientation of your signature solitaire design to an East-West setting.Please include this request in your order notes when checking out.<img src="https://attachments.gorgias.help/z8QbV2PGLRp6ogeP/hc/qgaXzxaJrM6vDWOp/2024080603-1bbc7b1a-595f-4acc-ab92-bebd702983dc-0n1a2550.jpg" style="width: 445px;" class="fr-fic fr-dib">

There is no additional cost for changing the orientation of your signature solitaire design to an East-West setting. Please include this request in your order notes when checking out.

How do I select an East-West setting?

Engagement

Made to Order

Bespoke Ring Builder

I am interested in creating an engagement ring. Where do I begin?

What is the difference between the Bespoke Ring Builder and Signature Process?

Do I need an appointment before I design a ring?

How long will it take to create my engagement ring?

Do you offer custom engagement design services?

Which gemstones do you work with for your engagement rings?

Do you make make rings with coloured diamonds?

Do you make sapphire engagement rings?

Can I supply my own diamond?

What is the difference between the Ceremonial and Classic designs?

What is the band width of your engagement ring designs?

How high do your engagement ring designs sit?

Can I add an inlay gem to my engagement ring order?

Do you offer engraving?

How can I send a hint to my partner?

What if I can't find a diamond that I like in the Bespoke Ring Builder?

How often do you restock the diamond inventory?

Why can't I see any coloured diamonds or sapphires in the Bespoke Ring Builder?

How do I order a three-stone ring through the Bespoke Ring Builder?

What is the price for the total ring in the Bespoke Ring Builder?

How do I add a pavé rail to my design?

Do you have any ready-made rings available for purchase?

How long does it take to receive a Ready-To-Wear ring?

When will you be launching new pieces in the Ready-To-Wear collection?

Can you make changes to a Ready-To-Wear ring?

Can you resize a Ready-To-Wear ring?

What is your returns policy on Ready-To-Wear rings?

Do you sell placeholder rings?

Ready To Wear

How long will it take to create my wedding ring?

Do you offer custom wedding band design services?

What are the gradings of the diamonds in your wedding bands?

How do I know which wedding bands will fit with my engagement ring?

What is a spacer ring?

How do I know if I need a spacer ring?

Can you melt down my own gold to create my wedding band?

Can you mix diamond shapes across your engagement and wedding bands?

Can I mix the metal colours of my engagement and wedding rings?

Can I have my wedding band with a two-tone setting, to match my engagement ring?

Should my wedding band be the same ring size as my engagement ring?

Do you create wedding bands with coloured gemstones?

How high/deep are your unisex rings, such as the Classic & Cuff Rings?

Are your signet rings or men's rings hollow, or solid?

Can I add an inlay gem to my wedding band order?

Wedding

How long does it take to receive my fine jewellery order?

Do you offer custom fine jewellery design services?

Can you alter the length of your bracelet or necklace designs?

Can your bangles be ordered in custom sizes?

What are the birthstones by month?

Can I collect my fine jewellery order from a store?

Do your tennis bracelets come with any certification?

Fine Jewellery

What is the timeframe on sourcing a requested diamond?

What is diamond certification?

Can you tell me where my diamond is from?

Do you still offer Moissanite rings?

Do you work with Natural Diamonds or Lab-Grown Diamonds?

What is the difference between Natural and Lab-Grown Diamonds?

Can you show me the difference between a Natural and a Lab-Grown Diamond?

What does Post-Growth treatment mean on the diamond certificate?

Diamond Types

What are the 4 C’s?

What is diamond Colour?

What is diamond Clarity?

What is diamond Carat?

What is diamond Cut?

What is diamond fluorescence?

Can I have a diamond with no bow-tie?

Can you source me a shallow diamond, so I can have a cheaper/lighter stone that still looks big on my hand?

Which grading is most important for a diamond - colour, clarity, cut or carat?

Diamond Grading

Oval Diamond Ratios

Cushion & Elongated Cushion Diamond Ratios

Emerald Diamond Ratios

Radiant Diamond Ratios

Pear Diamond Ratios

Marquise Diamond Ratios

Round Diamond Ratio

Asscher Diamond Ratio

Diamond Ratios

Diamond Education

Ring size information & chart

How do I find out my ring size?

How do I find out my partner’s ring size without them knowing?

Can I find a ring size by measuring an existing ring?

Ring Sizer

Ring Size Considerations

Is it better for the ring to be too big or too small?

What happens if I need my ring re-sized?

What does it cost to get my ring resized?

Ring Size

Do I need an appointment to pop in to your store/showroom?

Can I go to the Noosa store to pick out a wedding band?

When is your next available Saturday appointment?

Do you offer Sunday appointments?

I will be travelling to the Sunshine Coast in a couple of months. Can I please book an appointment?

What happens during a showroom appointment?

When is your next interstate Trunk Show?

Do you offer Virtual Appointments?

Peregian Beach Showroom

Noosa Flagship

Locations

Appointments & Locations

How do I design my ring and select my stone remotely?

Do you have any international stockists where I can try on your designs?

What if my ring doesn’t fit?

Do you offer aftercare or servicing for your pieces?

My ring needs repairing. How do I organise a return for repair?

What is your international warranty on Fine Jewellery?

Do you deliver worldwide?

Is my parcel insured?

What is the international shipping method?

Can I send my order to someone else I know within Australia?

How long does it take to send overseas?

International Shipments

How can I determine the price in my currency?

How can I claim the tax back when leaving Australia?

Will I be charged taxes?

Can I pay in my local currency?

What is the exchange rate when paying in a foreign currency?

Can I pay the full amount when placing my order?

What is the price of this item in my currency?

Payments & Taxes

International FAQ's

What are your production timeframes?

Where are your pieces made?

Are your diamonds and gemstones ethically sourced?

What is the difference between 14K and 18K gold?

What is the difference between White Gold and Platinum?

Do you recommend a two-tone setting?

What is casting?

Metals

Production & Materials

What is the deposit required for an engagement ring?

Can I pay a deposit for my wedding bands?

Do you offer payment plans?

Can I pay cash or bank transfer?

Do you offer Afterpay?

Can I do a split payment across multiple cards/payment types?

Payment Options

How do I get my rings serviced and cleaned?

How often should I be getting my ring checked and cleaned?

How long before my wedding should I be getting my engagement ring cleaned?

I live interstate. How do I organise a service & clean?

Can I have my ring serviced by another jeweller?

Do you have any stockists or partners who can service my ring?

Can I have my ring serviced on the same day if I visit in person?

What is the cost to have my ring serviced?

What is a Service & Clean?

What is Rhodium Plating?

Do I need to Rhodium Plate my Platinum ring?

Can I have my ring cleaned at the Noosa Flagship?

How should I store my jewellery?

Jewellery do's and don'ts

How should I care for my rings?

How can I clean my ring at home?

How should I care for the diamonds in my pieces?

Care Guide

Servicing & Cleaning

How long does it take to get a ring resized?

Can I have my ring resized on the same day if I visit in person?

I have just opened my ring box to check my rings prior to our wedding. It looks like the metal is rusting. Can this be repaired?

Help! My item is broken. What do I do?

Why is my white gold ring turning yellow?

Resize, Repair or Fault

If I live far away, what’s the process for purchasing a ring?

Why is the price shown on the website is different from what is shown in my cart when I go to checkout?

Do I need to speak to someone to place my order?

How do I know what the finished engagement ring will look like?

Can I have a copy of the invoice for the full amount, with the ring details for insurance purposes?

Can you make sure the ring isn’t shipped to the shipping address I put down when checking out?

Can you send me more photos of an item?

Order & Check Out Assistance

Can I collect my order in person from your showroom?

Can I collect my order in person from Noosa?

Fine Jewellery Exchange Policy

Engagement Ring & Wedding Ring Exchange Policy

Making a return or exchange

Exchanges & Returns

Engagement & Wedding Shipping Information

Fine Jewellery Shipping Information

Service & Clean Shipping Information

I am not located in Australia. Do you deliver worldwide?

How are your orders packaged?

Is the ring sent via courier?

How do I track my order?

Do you ship to PO boxes?

Can I change my shipping address?

Can I send the parcel to someone else/a different address so my partner doesn’t see it?

How do I select an East-West setting?Updated 2 months ago